SAFAR-E LIMITED (T/A Roho Safaris)
P.O.BOX 21 USA RIVER, TANZANIA (“THE COMPANY”)

BOOKING CONDITIONS, WAIVER, RELEASE AND ASSUMPTION OF RISK

Please read this form carefully before signing, and note carefully that in doing so you surrender certain legal rights. This is to witness the terms and conditions under which I/We shall participate in the safari organized by the Company that states as follows:

Making a booking:

  • A 20% non-refundable deposit must be paid up front to secure a booking. We will send you a confirmation invoice.

  • On receipt of the deposit, we will, subject to availability, reserve the required services.

  • The balance is payable in full 60 days prior to arrival. On receipt of payment, we will send you vouchers, destination information and packing lists.

Cancellations:

  • Cancellations are only effective on receipt of written notification.

  • If a booking is canceled prior to 60 days before departure, you will forfeit your deposit.

  • If a booking is canceled less than 60 days before departure, the Company shall retain the full deposit and a cancellation fee will be pay-able by the client as follows:

From 60 -50 days Deposit + 25% of Total Fare

From 49-30 days Deposit + 50% of Total Fare

From 29-0 days Deposit + 100% of Total Fare

Changes to your trip:

  • Should you wish to change a confirmed booking to an earlier date, you may do so subject to availability at no extra cost.

  • Normal cancelation fees apply if you wish to postpone your departure. This is also subject to availability and at no extra cost.

  • The client is aware that the itineraries are flexible and will depend on local conditions. The client agrees to not hold the Company liable for any consequential damages that may arise as a result of any accommodation or other facility, made or becoming unavailable on tour.

  • The Company reserves the right to cancel any tours without prior notification. In such an event, all monies paid will be refunded in full. This will constitute the full extent of the Company’s liability to the client and persons under his/her authority.

Refunds:

  • The Company uses its best endeavours to ensure that all anticipated accommodation is available as planned. There shall be no claim of any nature against the Company for a refund either in whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found.

  • If the client is unable to use any service provided in the itinerary, then there are no refunds due.

  • The Company will not entertain complaints due to Loss of Enjoyment where the full land arrangements have been provided.

Baggage:

  • Baggage is restricted to 30kg in soft bags due to safety and limited space.

  • The Company can in most cases, arrange for extra baggage to be stored or taken to the camp, lodge, hotel at an additional cost.

  • All baggage and personal effects are at all times the client’s risk. The Company cannot accept liability for any loss of baggage or personal effects.

Travel Documents:

  • The client acknowledges that it is his/her responsibility to ensure that he/she is in possession of the necessary valid travel documents, passport, visa, vaccination certificates etc.

  • The client acknowledges that the Company will not be held liable to a refund of the tour fare or compensation should the client be refused entry into a country for any reason.

Insurance:

  • Comprehensive travel and medical insurance is compulsory for guests booking with the Company. The client acknowledges that it is his/ her responsibility to take out this insurance cover.

  • The insurance should include cover in the respect of, but not limited to, the following eventualities:

    • Cancellation and curtailment of the safari and services booked Emergency evacuation expenses

    • Medical expenses

    • Repatriation expenses

    • Damage / Theft / Loss of personal baggage, money and goods

  • The Company, including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the clients, or the client’s dependents or travel companions with regards to, but not limited to, any of the above mentioned eventualities.

  • Clients will be charged directly by the relevant service providers for any emergency services they may require.

  • Please note that credit card travel insurance is inadequate for a holiday.

Participant Incompatibility

  • The Company reserves the right, at its discretion at any time to cancel or terminate any booking, either before or during a safari, and in particular without limiting the generality of this right, to do so in the event of illness or the illegal or incompatible behaviour of any client who shall in such circumstances not be entitled to any refund and shall be responsible for any additional costs, although every effort shall be made to minimize these.

Liability:

  • Neither the Company nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever, including but not limited to the loss or damage arising from any errors or omissions contained in its website, literature or information sources, loss or damage caused by delays, sickness, theft, injury or death.

  • The Company shall have the right at any time at its discretion to cancel any safari and service for the remainder thereof or make alterations in route, accommodation, price or other details and, in the event of any safari and services being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the client.

  • The client acknowledges that the services arranged by the Company, whether in civilized or remote areas by plane, vehicle, train, dugout canoe, canoe, boat, horseback, other conveyance or by foot, contains inherent risks of injury, illness, death, or loss and damage to property, which may be caused by forces of nature, accidents, wild animals, negligence of others, and other causes known or unknown.

  • The client acknowledges that such risks may be present at any time before, during or after the safari arranged by the Company and that medical services and facilities may not be readily available during the safari.

  • The client is aware that unforeseen circumstances due to road conditions, weather, mechanical breakdown, accident, border closure, political situations etc. are beyond the control of the Company and can delay and change the performance of the safari. The cost of flying back home, alternative accommodation, food, personal expenses and all resulting costs are to be borne by the client.

Health:

  • The client acknowledges being aware of the proposed itinerary and it is the client’s obligation to ensure that he/she is medically fit and able to embark upon such a tour. A medical certificate is required for passengers over 65 years.

Airline Responsibility:

  • The airlines or other carriers concerned are not held responsible for any accident omission or event during the time that passengers are not on board their aircraft or conveyance. The passengers’ contract in use by the airlines concerned, or by other carriers concerned when issued shall constitute the sole contract between the airlines and/or carriers and the purchaser of these tours and/or passengers.

Price Increase:

  • The Company reserves the right to review published rates in the event of currency fluctuations or increases in airline tariffs, fuel costs, game reserve entry fees, taxes/levies/charges and costs that are beyond our control.

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ROHO SAFARIS BY SAFAR-E LTD